Your confirmed terms apply

The cancellation window, refund eligibility and change conditions supplied with your confirmed package are the terms that apply to that booking. Review them before confirming or making any payment.

Requesting a change or cancellation

Send the request through the same contact channel used for booking and include the lead guest name, travel date and confirmed experience. A request is effective only after it is acknowledged by the team.

No-shows and late changes

Late changes, missed pickup or failure to meet confirmed participation requirements may be treated as a no-show under the package terms. Contact the team as early as possible if your plans change.

Operator changes

If an experience cannot operate as confirmed, the team will explain the available rescheduling, alternative or refund position based on the affected package.

Questions about a booking?

Please use the travel enquiry form and include the booking name, experience and date where applicable.